CEX Sells – or Why the customer is always right
In this session at APIdays Amsterdam 2019, Deborah Wietzes & Beate van Dongen, Authors of “CEX Sells” talked about customer...
Why the Future of CPaaS is Human Centric
In this session at APIdays Amsterdam 2019, Moussa Zaghdoud, General Manager, Cloud Communication Business Division at Alcatel-Lucent Enterprise (ALE) Group...
CPaaS players and their dependence to traditional telecom operators
In this session at APIdays Amsterdam 2019, Thomas Laboulle, CEO of TokuWorld talked about CPaaS players and their dependence to...
Chasing the Golden Goose – Keeping up with Today’s Customers
In this session at APIdays Amsterdam 2019, Andrew Maher, CX Evangelist at Avaya talked about Chasing the Golden Goose –...
APIs enable a smarter CX
In this session at APIdays Amsterdam 2019, Ali Bouhouch, Former CTO & VP of Enterprise Architecture at Sephora talked APIs...
How CPaaS is Turning Business Communications Inside Out
In this session at APIdays Amsterdam 2019, Raul Castanon-Martinez, CEO, Senior Analyst at 451 Research talked about How CPaaS is...
The API-Driven Mobile Core, Enabling IoT Use Cases
In this session at APIdays Amsterdam 2019, Tony Diaz, Vice President Sales, Global Service Provider & Cloud at JpU talked...
Single Consciousness AI
Mark Castleman, Partner at Mistletoe shared a more behavioral human perspective on AI and consciousness and context in his keynote...
The Perfect Gumbo
Do you know what’s crazy about cooking? In this session at APIdays Amsterdam 2019, Kay Lummitsch, The Digital Journeyman, shared...
Partnering for success in a CPaaS world
Mark Summerson, VP Global Channel Partners at Nexmo Vonage talked about Partnering for success in a CPaaS world at APIdays...
Monetize Solutions, not APIs
While everybody (hopefully) is monetizing the APIs now, what’s really important is the solutions that those APIs are being leveraged...
RCS Business Messaging
RCS Business Messaging (RBM) deployments have been growing rapidly, with multiple operators worldwide planning commercial launches in 2019, and delivers...
Apps and APIs as Service Disrupting Digital Transformation
In this talk at APIdays Amsterdam 2019, Davide Petramala, Director GTM at Avaya Cloud shared how the consumption economy is...
Intelligent CPaaS with AI-powered Capabilities
CPaaS vendors continue adding new capabilities and features to support more use cases and simplify communication app development even further,...
Learnings of building our own global contact center
In this session at APIdays Amsterdam 2019, Henk Dick, Product Owner Twilio Web and Mobile Interactions at ING Bank shared...
How to build an API based 21st century eGovernment
APIs are the food for the digital world. They pave the way to eGovernment which supports administrative processes, improves the...
How Communications Service Providers stay relevant in an API-driven world
Communications Service Providers (CSPs) provide the perfect route-to-market for enterprises to deploy CPaaS. Enterprises are hungry for communication APIs and...
Twilio Flex: The Programmability Continuum
Programmability isn’t the same as having an API. In this session, at APIdays Amsterdam 2019, with José De Castro, Chief...
Why Open Communications Matter For Your Business
"If you want to create value over the long term at some point for your core business you need to...
Punk CX
What punk rock version of CX would look like? Punk is revolutional, but ultimately it's about being different, being willing to...